FAQ

A.01: What does our VPN service provides?

We provides VPN services that improves access to foreign websites from China.

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A.02: So how do I use this service?

1. Subscribe to VPN service.

2. Set up the VPN client.

3. Try it out!

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A.03: Are there any restrictions on accessing the VPN?

No, we do not have restrictions placed on accessing of VPN.

In particular, we do not have firewalls restricting the access of VPN.

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A.04: What payment methods are available?

Currently we accept Alipay (RMB) only.

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A.05: What is a VPN?

VPN stands for Virtual Private Network.

When you use a VPN, your computer takes on a remote IP address.

By taking on a remote IP address that is beyond Chinese border, your computer bypasses the Internet bottleneck between China and the rest of the world.

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A.06: Technical difference between a VPN and a proxy

A VPN has many advantages over a proxy server. Here are some of them:

  • A VPN does not restrict the kind of software you may use. So whatever software you have been using to surf the Net, you can use it after installing the VPN.

    A proxy almost always require you to make changes to how you use your software

  • A VPN works at the network level. So when you use a VPN it will not just help your browsing, but every other kind of traffic, including p2p traffic such as skype etc.

    A proxy only handles http traffic.

  • A VPN encrypts all its data between you and the VPN server.

    Many proxies do not necessary encrypt the data but rather encode it to bypass detection. Encryption is of course more secure than encoding.

  • When you use a VPN, you are as good as surfing from a foreign IP address. In other words, no web sites can detect you are actually surfing from within China. This can be important as certain web sites actually ban Chinese IPs.

  • Once set up, a VPN is actually much easier to use than a proxy.

    To start/stop a VPN you simply double click on the VPN icon you have configured.

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A.07: When I subscribe to a premium account, do I have to change my userid/password/VPN hostname?

No you do not have to.

The only thing is changed is the IP address of the VPN server, but we do this internally by mapping your VPN hostname to the new IP address, so there is no changes needed at your end.

So just re-login when you receive the email confirming the upgrade and you will be using the upgraded service immediately!

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